We work together with your team to deliver your vision.
The thought of a new business system might sound risky or scary. We work together with your team to deliver the smoothest transition to your new system and unlock the power of growth for your businesses.
How we work together
Teamwork makes the dream work. It’s cheesy, but nothing is further than the truth. We’ll train one or more ‘System Champions’ as your internal Support that we work closely with every day. We thoroughly expose them to all of the system’s features and capabilities. They can assist you internally with any immediate queries or issues on-site.
Because of the platform’s robustness, we’re confident that most of your daily internal staff support will be ‘picnics’ (Problem In Chair, Not In Computer – a polite way of saying ‘user error’!) Still, the Vision platform includes a built-in, step-by-step ‘Help Library’ fully up to date with all features, documented with screengrabs and visuals, which guides users through most tasks.
Your System Champion would then raise any further problems they cannot resolve for our attention.
“Tell me and I forget, teach me and I may remember, involve me and I learn.”
What does switching to Vision and working with Sapio Systems look like?
When you choose to work with the Sapio team, we’re here to handhold you from the start. Our Vision platform experts will train your key staff on the system features you have opted for. The built-in Help Library means that demonstrations and practical examples are never more than a few clicks away for any user.
We’ll make sure our Vision meets yours.
Your Vision system is unique, as you are. We will ensure that your system meets your business’s needs and complete any additional integrations required to match your requirements.
Day T-90
The Sapio team want to know your Business inside and out. We’ll focus on what you already have in place and what you need to succeed.
Day T-30
With your new system ready to go, we’ll be hard at work migrating the required data. Your key team members will also receive training on how their new system operates.
Day 1
You’ll launch with confidence knowing your teams are experienced in the system’s operation. Your customers will immediately benefit from all the new features available on the platform.
Day 100
Your Business will now be feeling the lower operating costs and full benefits of moving to a fast, scalable, up to date and futureproof platform. Your future IT development is out-sourced to us.
How will your company benefit from using the Vision platform? We’re sure everyone in your organisation will feel increased productivity because of our platform’s simplicity.
How will Vision benefit the C-suite?
CEO
Chief Executive Officer
As the CEO you want information about your company at your fingertips, either remotely for a quick glance, or key numbers for a stakeholder meeting. With the Vision platform, from the moment you login you receive an instant overview of your company’s performance. A full suite of downloadable reports is at your fingertips. Know your Business’s best performers (products, staff and suppliers) with the stats to back it up.
CFO
Chief Financial Officer
If you have previously had to rely on your Sales or IT teams to give you the information you need when you need it, then those days are likely a thing of the past with the Vision platform. The platform allows for any number of reports to be generated – brand-new custom reports can be provided extremely quickly and then stored for you to run repeatedly as required. If you prefer to manage customer refunds for your cash flow personally, the Finance team control the refunding of customers without impacting your Customer Service team’s operation.
COO
Chief Operating Officer
As COO you strive for efficiency. Not just for cost efficiency, but for maximum output of your staff. If your current system(s) are causing duplication of work or simple tasks are always time-consuming, then you face an ever-increasing salary cost and headcount. By practically zeroing your IT salary costs (except for IT infrastructure) and having a single eco-system that runs your business, you can structure your departments efficiently with the appropriate number of FTEs.
CTO
Chief Technology Officer
We become your IT Team. You no longer have to spend days trying to recruit Developers. You no longer have to take a gamble on an unknown Developer – a process itself that can take three months just to figure out if they are a capable member of the team. Our Sapio developers know our system inside and out, so there is no ongoing training, no learning of legacy systems or long lead times for new features you might require. You can focus on your department delivering what is promised to the business on time, if not before!
How does it benefit my staff, customers & suppliers?
To your staff
If your current system is actually a collection of different systems that do not talk to each other, perhaps your staff are used to entering the same information multiple times over. This is ultimately costing YOU more in lost time. With the XXXX platform, all data is centrally managed in the most logical of places so your staff will enjoy faster data processing times leaving them more time to focus on what really matters within your business.
To your TV Shopping Channel
If you already have a TV Shopping Channel that processes thousands of orders each day, you can benefit from large reductions in overheads and increased IT output from the World’s only ‘TV Shopping Channel in-a-box’ solution.
To your suppliers
Your suppliers have a version of our WMS to download and ship their orders. The ‘Supplier Portal’ features sales reporting, stock availability and shipping reports to help your direct dispatch suppliers generate their invoices.
To your call centre
Our customer services application is both simple to use but full of features, and is already used by one of the largest third-party customer contact centres in the UK. Read a testimonial from Mango.
To your operations team
Fulfil orders swiftly and efficiently, with shipping labels generated based on the most cost efficient courier service, a simple pick and packing process and full stock and warehouse bin management.
Returns are very simple, with returns back into saleable stock or mark it as a return to your supplier. If you prefer to have returns sent by customers directly back to your supplier’s location then this is possible too.
To your Finance Team
Have full control over the amount of customer refunds you process each day, regardless of your rate of cancellations or returns.
Pull live data reports without being dependent on your sales or IT teams.
To your customers
Your customers can manage their accounts all online and via our customer service application. Full order history and downloadable VAT invoices can be viewed here.
To your website users
Your website is fast, efficient, lightweight and optimised for Google search results and hundreds of customers all concurrently placing an order.
What you don’t have to do anymore
While you will still have onsite IT members to handle your staff’s PCs, laptops, and network, the Sapio team will look after the rest.
You don’t have to worry about updating servers with the latest security patches. You don’t need to worry about keeping your legacy software systems afloat. And, you don’t need to worry about your IT staff turnover with their knowledge disappearing along with them.
